Avicon : Aviation International Connections

Last Updated: December 01, 2025

Return Policy for USA and Puerto Rico

Before returning any product, please contact Avicon : Aviation International Connections Customer Service for a Return Merchandise Authorization (RMA) number and return instructions.
Submitting an RMA request does not automatically constitute authorization. Returns without an RMA will not be accepted.

You can request an RMA by emailing mariano@aviconaerospace.com or by calling (954) 512-9949.

It is the customer’s responsibility to verify part applicability prior to installation. Avicon : Aviation International Connections is not responsible for parts installed incorrectly or used in non-approved applications. It is the duty of the purchaser and installer to confirm eligibility before use.

Merchandise That Cannot Be Returned:

Any PMA, TSO, or STC-certified part that has been installed, used, or tested.
Any part with a limited shelf life, including batteries, oils, paints, life vests/rafts, or hazardous materials.
Cut-to-length or cut-to-size materials (metal, wood, fabric, etc.).
- Certain uncut stock materials may be returnable subject to a 15% restocking fee, pending approval from Customer Service.
Tools or test equipment (eligible for exchange or store credit only if unopened and unused).
Books, videos, or software that have been opened or removed from original packaging.
Items specified as “Final Sale.”
Special-order, made-to-order, or custom-fabricated parts.

Eligible Returns (Within 30 Days of Shipment):

Merchandise may be returned for credit or refund within 30 days of shipment if the following conditions are met:

Items must be new, uninstalled, and in resalable condition.
Must be returned in the original manufacturer’s box, free of markings or labels.
Must include all original documentation, instructions, and components.
If the part shipped with an 8130 or Certificate of Conformance, that documentation must be included.

If the above conditions are not met, a 15% restocking fee will apply.
Return shipping costs are the responsibility of the customer unless the return is due to an Avicon error.
If the original order included prepaid shipping, that freight cost will be deducted from the refund.

Returns After 30 Days:

Returns beyond 30 days from shipment are subject to:

A minimum 15% restocking fee,
Manufacturer recertification or inspection fees (if applicable), and
Store credit only (no cash or credit card refunds).

Defective or Warranty-Claim Items:

Items suspected of defect or malfunction must be evaluated under the manufacturer’s warranty policy.
The product must be returned to the manufacturer for inspection, repair, or replacement per warranty terms.
Avicon will assist in initiating the warranty claim but does not control manufacturer turnaround times.
Shipping costs for warranty evaluations are the customer’s responsibility.

Avicon’s liability is limited to the repair or replacement of the purchased product only.
Under no circumstances shall Avicon : Aviation International Connections be liable for loss, damage, injury, repair costs, or consequential damages related to the use or installation of products purchased.

Damaged or Shorted Shipments:

All shipments include basic insurance coverage (typically $100) from the carrier.
If you wish to add additional insurance coverage, please request it prior to checkout.

Upon receiving your order:

Inspect all packages immediately.
Report any damage or shortages within 14 days to mariano@aviconaerospace.com or (954) 512-9949.
If using motor freight, note any visible damage or missing items on the Bill of Lading and request the driver’s signature.

Returns must include the RMA number clearly marked on the outer shipping box (not on the product box).
Ship all returns prepaid and insured to the address provided in your RMA paperwork.

Do not return any products C.O.D. as they cannot be accepted by our facility.

Refunds for approved returns will be credited to the original payment method within 10 business days after inspection.

Canadian and International Returns:

Orders placed through our Canadian or international distributors may be returned to the designated local warehouse.
Returns shipped internationally should follow all customs and documentation procedures as outlined in the RMA instructions.

Core Return Policy

Many aircraft components are sold on an exchange basis, requiring the return of a used or repairable core.
Each manufacturer maintains specific guidelines for acceptable core conditions.

Unless otherwise approved by Avicon : Aviation International Connections , all cores must:

Match the exact part number listed on the exchange order.
Be in repairable condition (no corrosion, rust, or missing components).
Be complete and not disassembled or altered.

Avicon cannot accept unrepairable or incomplete cores.

Core Return Requirements:

A Core RMA label or number must be included inside the package and referenced on the paperwork.
All cores must be returned within 60 days of the original shipment date.
Customers are responsible for all manufacturer-assessed fees for substandard, unlike, or damaged cores.

If the cost of repairs exceeds 75% of the flat-rate charge, the core will be deemed Beyond Economical Repair (BER), and no core credit will be issued.

Condition of Returned Cores:

Cores must be returned in the same condition as removed from the aircraft.
Cores showing signs of severe rust, corrosion, fire, or crash damage will be classified as scrap and assigned no value.
Partial deductions may apply for missing or damaged components, but total deductions will never exceed the core’s value.

Return Address & Assistance

For all authorized returns, please ship to:

Avicon : Aviation International Connections
8661 NW 4 Street
Pembroke Pines, FL 33024
(954) 512-9949

AVIATION INTERNATIONAL CONNECTIONS

Return Policy